Friday, December 16, 2011

HP Printer error message

Question-
I hope you can help me with this. I've looked at the HP website but can't find an answer to fit my problem.
I just hooked up a new computer (running W98SE)and an HP DeskJet722c printer. The printer works fine, as it did on my previous computer, but now, I always get this error message when I go to print. I can click either "Ignore" or "Close" and the message disappears and the print job starts and comes out just fine. The message mentions HPFVLS14 (.exe when I go into "details". I can't remember what it exactly says as the printer is at my office but it says, I believe, that an illegal operation occured. The HP website gives solutions for similar error messages when things don't print but that isn't my case (mine prints). Any idea what is causing this? The driver is current (10.3v). When I downloaded (I did it several times) the driver, this .exe file is one of many that unzips but if I do a test print, which lists all of the files that work the printer, it doesn't list that .exe file. Any suggestions?
Thank you

Answer

I have had a similar problem a long time ago with the very same printer. But at that time it was an older driver.To fix it you have two choices:
1) Delet the printer completely. Reboot! Then you will need to download a copy (trial) of System Mechanic. Once you have System Mechanic run the clean registry option. What this will do is locate and registry items pertaining to the driver or printer that may still be in your registry. The items will be listed you can delete them all because they are items no longer associted with any of the programs or devices on your computer. Reboot! Then reload the printer using the new driver. Now if this does not workthe only option left is
2) Check the program you are printing from and is this problem only occuring in this program. If so back up data files and reload the program. The program will then find the driver and associate itself with the new printer driver.
If this does not work contact HP technical support and see if they can get you a patch file to correct the problem.

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